You can pay for your purchases with the following means: PayPal or Cash on delivery.
GUARANTEE AND RETURN:
All purchases made are subject to the general conditions of purchase set out in this document. These are remote sales regulated by Spanish legislation in force on the matter.
CONDITIONS OF GUARANTEE:
Customers benefit from the guarantee given by Autoergon 2002, S. L. and that appears in the documentation that accompanies the product. https://happylegs.es/Media/Happylegs.pdf
– The guarantee covers all possible faults caused by manufacturing defect or defect of the materials used in the construction of the device.
– The duration of the guarantee of the Happylegs machine and the Manos Sanas massager is 5 years from the date of purchase. The duration of the guarantee of the external components, transformer and remote control is 2 years also from the date of purchase and against any manufacturing defect.
– In case of defective product, the seller must proceed, as appropriate, to the repair, replacement, price reduction or termination of the contract, steps that will be free for the consumer. More information on right of withdrawal.
The guarantee loses its validity by:
– Use the device improperly or not in accordance with the instructions for use that accompany the product.
– Breakdowns caused by blows, falls, crushing, destruction by fire or water.
– Disassembly or handling of the product by personnel other than Autoergon 2002, S. L.
– The holder of the guarantee has all the minimum rights recognized by law (Law 23/2003 of Guarantees on the Sale of Consumer Goods, published in the BOE dated July 11, 2003, which incorporates Directive 1999/44 / EC, of the European Parliament and of the Council, of May 25, 1999).
The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user’s domicile. Likewise, as an entity adhering to CONFIANZA ONLINE and in the terms of its Code of Ethics, in case of disputes related to online contracting and advertising, data protection and protection of minors, the user may resort to the dispute resolution system of CONFIDENCE ONLINE: www.confianzaonline.es
RESOLUTION OF ONLINE LITIGATION:
– Merchants established in the EU who enter into contracts for the purchase or sale of services online will offer on their websites an electronic link to the online dispute resolution platform. https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=ES
CONDITIONS OF RETURN:
These requirements are foreseen in articles 97.1.i) and 102 et seq. of the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws: http://www.boe.es/buscar/act.php?id=BOE-A-2007-20555
– In case of defective product, the seller must proceed, as appropriate, to repair, replacement, price reduction or termination of the contract, steps that will be free for the consumer and user.
– The seller responds to the lack of conformity that manifests within two years from delivery.
If for any reason you are not satisfied with your order, the consumer and user must inform the seller of the lack of conformity in the minimum period of 14 days and maximum of two months since he became aware of it.
RIGHT OF WITHDRAWAL
The consumer has a minimum period of 14 calendar days to exercise it, without needing to justify the decision and without penalty of any kind, that is, the consumer must be returned the amounts he has paid, including shipping or delivery costs. As long as you have been previously informed, the customer can be required to pay the cost of returning the product.
To make your return, you can use any of these means:
a) By phone at 976 390 800.
b) By email at the address firstname.lastname@example.org.
c) Using the withdrawal form that you can download here and that you can also send by email to the address email@example.com
In this case you will have to put in the matter FORM OF WITHDRAWAL.
Once we receive the goods in our warehouses and verify that all the above conditions are met, Autoergon 2002, S. L. will accept the return of the product and will proceed to the reimbursement of its amount according to the payment method made.
The seller responds of the lack of conformity against any manufacturing defect that manifests itself within a period of 5 years from the delivery for the Happylegs and the Manos Sanas massager and 2 years for the external components (transformer, control and additional accessories).
REPLACEMENT OF MATERIAL:
If the return is for reasons that the product has not arrived in the desired conditions, we inform you that all shipping costs are paid by Autoergon 2002, S. L. and it would be replaced by another completely new product. If the product is not returned in the same original packaging, it will suffer a depreciation.
AFTER-SALES SERVICE GUARANTEED:
We are the makers of Happylegs and Healthy Hands Our customer service department has an after-sales service to solve any problem with our items or shipments, through which we try to offer a fast and efficient attention to our customers. Our telephone number is 976390800 and the telephone service hours are from L to V from 9.00 am to 2.00 pm.